Client Support Coordinator – (Los Angeles, CA), Full Time

Job Responsibilities

• Sales Partners and Direct Sales Employees onboarding and training

• Data management and reporting 

• Assist Department Director with Client retention and expansion

• Serve as the main point of contact for our Sales Partners and Direct Sales Employees, addressing their inquiries, and concerns, and providing timely solutions.

• Build and maintain strong relationships with Sales Partners, understanding their needs and providing appropriate solutions.

• Collaborate with cross-functional teams to ensure seamless delivery of products and services to Sales Partners and Direct Sales Employees.

• Assist Dept Director with. Monitor client accounts, track performance metrics, and provide regular reports to management.

• Identify opportunities for upselling and cross-selling products or services to existing Sales Partners and Direct Sales Employees.

• Conduct client satisfaction surveys and implement improvements based on feedback.

• Other duties as assigned. 

Requirements 

• Minimum Associate degree

• Highly proficient in Microsoft Office (Word, PowerPoint, and Excel) 

• Strong communication skills, Korean & English both written and verbal.

• Ability to multitask and work in a very fast-paced and team-oriented environment

• Empathetic and patient approach to client interactions

• Problem-solving skills with the ability to think critically and make quick decisions.

• Bilingual in Korean and English

Starting base salary: $49,000 - $56,000/year

Please apply using the Online Application Link Below. 

CSM Coordinator Online Application Link