Olivaceous Inc is a young contemporary wholesale clothing brand located in Downtown Los Angeles. The company is inspired by cool, classic, and confident individuals, and prides itself on creating unique silhouettes and fun everyday wear. Olivaceous Inc is a women-led company that values creativity, passion, and innovation.
This is a Full-time ON-SITE position Mon-Fri 8am-5pm.
This role is for an immediate hire.
E-Commerce Specialist
Duties and Responsibilities
-Website maintenance, uploading/removing/revisions. (FashionGo/Magento)
-Manage inhouse e-commerce photoshoots on a weekly basis
-Coordinating with Sales and Production teams on any updates and changes on status of styles/inventory
-Provide support to the company’s sales team with product knowledge and technical support as needed
-Coordinate marketing tactics to reach existing and new customers
-Direct mail, web page layout, advertisements etc.
Desired Skills and Experience:
-Experience with FashionGo/Magento/N41
-Understanding of apparel markets/trends and interest in today’s fashion
-Strong technical skills with Microsoft Suite products (Excel, Word, Outlook) and Google Docs/Sheets/Gmail
-Basic Photoshop capabilities
-At least 1-2 years of experience in ecommerce
-Strong analytical skills with attention to detail
Customer Service Representative
Duties and Responsibilities:
-Provide exceptional customer service and sales support via phone and e-mail.
-Receive and answer customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, returns, and general information.
-Communicate with the shipping/ sales department to better serve the customers as needed.
-Confirming PO details with customers.
-Order management – reflecting cancelations, changes in delivery windows, order quantities.
-Provides timely follow up to ensure on-time delivery.
-Provide exceptional customer service to each account by responding to customer’s requests in a timely, courteous and efficient manner.
-Contribute positively to team dynamic.
Desired Skills and Experience:
-Experience with N41 ERP is a plus.
-Experience with Fashiongo is a plus.
-Strong written and verbal skills.
-Able to multitask and prioritize in a fast pasted environment.
-Excellent problem solving skills with a sense of urgency.
-Strong teamwork skills with the ability to establish and maintain positive working relationships.
-Previous experience in wholesale apparel/accessory customer service preferred.
