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Program Manager (Mobile App & Loyalty Programs)
Location: Commerce, CA
Employment Type: Full-Time, Exempt
Department: Marketing
Salary Range: $100,000 – $120,000/year
Job Summary
We are seeking an experienced Program Manager to lead the launch and growth of a new mobile application and loyalty programs for a retail and bakery brand. This role focuses on driving customer engagement, retention, and frequency through data-driven digital initiatives.
The Program Manager will work closely with marketing, analytics, and technical teams, including coordination with an overseas HQ development team, to ensure successful execution of app-related programs.
Key Responsibilities
Lead end-to-end execution of a new mobile app launch and post-launch optimization
Define success metrics, project plans, milestones, and timelines
Manage cross-functional teams (analytics, technical, marketing) to meet program goals
Drive loyalty and growth strategies focused on customer experience, retention, and acquisition
Analyze app performance and customer data to recommend improvements
Manage program roadmap, backlog, and prioritization of new features
Serve as the main point of contact for program status updates and stakeholder communication
Collaborate with U.S. teams and overseas development partners to align business and technical requirements
Qualifications
Bachelor’s degree required
8+ years of experience in digital program management or loyalty/digital initiatives
Experience in retail, QSR, or franchise brands strongly preferred
Strong project and people management experience
Solid understanding of digital platforms, infrastructure, and data systems
Proficiency in analytics tools and languages (SQL required; Python/R/SAS a plus)
Advanced Excel, PowerPoint, and reporting skills
Bilingual in Korean and English required
Benefits
100% Company-Paid Medical, Dental, Vision, and Life Insurance (from Day 1)
401(k) with 5% company match (no vesting period)
Short- and Long-Term Disability (short-term 100% covered)
Free onsite lunch or daily lunch allowance
Monthly gym and cellphone reimbursement
Generous PTO, paid holidays, and paid family leave
Paid maternity and caregiver leave
Employee discounts and club activities
* 지원 방법
아래 이메일로 지원해 주세요.
Email: info@harmonioushiring.com
이메일 제목:
지원 포지션 / 근무지 / 지원자 성함
예: Senior Quality Director / Evansville, IN / John Kim
제출 서류:
이력서 (PDF 권장)
서류 검토 후, 적합한 후보자에 한하여 개별적으로 연락드릴 예정입니다.
지원해 주셔서 감사합니다.
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